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Customer Services:

Product Warranty

John Jordan Limited warrants to the original consumer (Purchaser) that our product is free from defects in materials and workmanship for the lifetime of the product. This limited warranty covers defects encountered in the normal use of the product and does not apply if the product is damaged due to physical abuse, mishandling, accident, animal attack, negligence, or if the product is altered or modified by the Purchaser in any way. This warranty does not cover the natural breakdown of materials which may occur after extended use of the product.

If the product is found to be defective, John Jordan Limited's only obligation and the Purchaser's sole and exclusive remedy is the repair or replacement of the product with the same or comparable product. John Jordan Limited shall have no liability or responsibility to the Purchaser or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the product.

Except for the express warranty stated above, John Jordan Limited makes no other warranties with respect to the product, expressed or implied, including but not limited to merchantability or fitness for a particular purpose.

All returns must be sent to John Jordan Limited trading as Spire Bags at the Purchaser's expense. Any product we find to be defective will be repaired or replaced, at our option. If we receive a product that is not covered under this warranty, we will contact the sender and advise of appropriate repair charges.

This warranty gives you specific legal rights, and you may have other rights that vary from state to state.


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